Afaq Al Hijra – Privacy & Refund Policy

Privacy & Refund Policy

Last updated: July 1st, 2025

1. Privacy Policy

1.1 Scope

By accessing our website or using any services provided by Afaq Al Hijra, you agree to the terms of this Privacy Policy, including future updates. This policy applies to all users, whether browsing or engaging our services.

1.2 Information We Collect

We collect personal data only as necessary to serve you effectively:

  • Identification & Contact Information: Full name, address, email, phone number.
  • Immigration Documents: Passport copies, birth certificates, academic records, CVs, etc.
  • Payment Details: While we may collect payment confirmation, we do not store full credit/debit card information. All payments are securely processed by third-party providers.
  • Technical Information: IP address, browser type, access time—used strictly for security and website optimization.

1.3 How We Use Your Information

We use your data to:

  • Evaluate your eligibility for immigration or study abroad programs.
  • Submit applications to government authorities when required.
  • Send updates, legal notices, and relevant service communications.
  • Improve our services and maintain compliance with regulations.
  • (Optional) With your consent, send marketing emails and newsletters.

You may unsubscribe from marketing communications at any time using the link in our emails.

1.4 Data Security

We apply strong safeguards to protect your personal data:

  • All records are stored in encrypted systems with limited access.
  • We maintain internal procedures to prevent unauthorized access, alteration, or loss.
  • We partner only with service providers that meet international data security standards.

1.5 Data Sharing

We never sell or rent your data. We only share it:

  • With government entities (visa offices, immigration departments) when required.
  • With authorized partners and consultants bound by confidentiality agreements.
  • With secure email and CRM providers like Brevo for communication purposes, if you consent.

1.6 International Transfers

If your data needs to be transferred across borders (e.g., for application processing in Canada), we ensure it is only sent to jurisdictions with adequate data-protection laws, in compliance with Royal Decree 6/2024 (Oman).

1.7 Your Rights

As per Omani law, you may request:

  • Access to your personal data
  • Correction of incorrect or outdated data
  • Deletion, where legally permissible

To exercise these rights, contact us at: pr*****@af*********.om

2. Refund Policy

2.1 General Policy

By retaining our services and signing our contract, you agree to a No-Refund Policy, unless otherwise stated in writing by our legal team.

2.2 No Refunds Will Be Issued For:

  • Voluntary cancellation of services by the client
  • Refusal of visa due to:
    • Incomplete documents or failure to submit on time
    • Criminal record or medical inadmissibility
    • Misrepresentation or false declarations
    • Ineligibility based on immigration criteria (e.g., language scores, work history)
    • Changing immigration laws or quotas

2.3 Exceptional Refunds

In rare cases, refunds may be granted at the sole discretion of Afaq Al Hijra’s legal department. A formal written request must be submitted, and any refund approved will be processed within 90 business days.

3. Governing Law & Dispute Resolution

3.1 Applicable Law

This policy is governed by the laws of the Sultanate of Oman, including:

  • Omani Consumer Protection Law (Royal Decree 34/2014)
  • Omani Commercial Arbitration Law (Royal Decree 47/1997)
  • Omani Personal Data Protection Law (Royal Decree 6/2024)

3.2 Dispute Resolution

  • Any dispute shall first be resolved through arbitration in Muscat under the applicable Omani laws.
  • If arbitration fails or is inapplicable, the competent courts of Muscat shall have exclusive jurisdiction.

For further details, please refer to your individual service agreement or contact us directly at:
📧 co*****@af*********.om
📞 +968 9247 3715