1. Privacy Policy
1.1 Scope
By accessing our website or using any services provided by Afaq Al Hijra, you agree to the terms of this Privacy Policy (including any future updates).
1.2 Information We Collect
- Personal & Contact Information: Your name, address, email, telephone number.
- Immigration Credentials: Documents and details you provide during consultations (e.g. passports, birth certificates, academic records).
- Payment Details: We do not retain full credit/debit‑card numbers. All payments are processed securely by our third‑party payment processor.
1.3 How We Use Your Information
- To assess your eligibility and guide you through immigration or visa processes.
- To communicate with government bodies, visa offices, and case officers only when required to process your application.
- To send you service‑related notifications, updates, and legal correspondence.
1.4 Data Security
- All personal data is stored in encrypted systems with restricted access.
- We maintain strict internal procedures to safeguard your information at every stage.
1.5 Sharing with Third Parties
We will only share your data with:
- Government agencies, visa‑immigration departments, or case officers, as necessary to advance your application.
- Our authorized service partners, under strict confidentiality terms.
We will never sell, rent, lease, or otherwise disclose your personal or payment information to unrelated third parties.
1.6 Compliance with Omani Data‑Protection Law
- Legal Basis: We collect and process personal data in accordance with Oman’s Personal Data Protection Law (Royal Decree 6/2024) and its Executive Regulations.
- Your Rights: You may exercise your rights under Omani law—such as access, correction, and deletion—by contacting us at pr*****@af*********.om.
- Data Transfers: Any cross‑border transfer of your data will comply with Omani requirements (e.g. only to jurisdictions with adequate data‑protection standards).
2. Refund Policy
2.1 No‑Refund Guarantee
By engaging our services and signing the retainer agreement, you acknowledge that:
- Cancellation by You: No refunds are available if you terminate our services at any stage—even before we submit your application.
- Full Understanding: You have read, understood, and accepted all terms before payment.
2.2 Non‑Refundable Circumstances
No refund will be issued if your application is unsuccessful due to:
- Medical inadmissibility
- Criminal record
- Insufficient language proficiency
- Failure to provide required documents on time
- Changes in immigration criteria or regulations
- Points lost due to unrecognized credentials or inadequate work‑experience evidence
- Misrepresentation or fraud in your application
- Client non‑cooperation
2.3 Exceptional Refunds
Any refund granted is at the sole discretion of Afaq Al Hijra’s legal team and will be processed within 90 working days following a formal written request. Exceptional refunds are not guaranteed and remain contrary to standard policy.
3. Governing Law & Dispute Resolution
3.1 Applicable Law
These policies and any disputes arising out of or related to them shall be governed by the laws of the Sultanate of Oman, including but not limited to:
- The Omani Consumer Protection Law (Royal Decree 34/2014)
- The Omani Commercial Arbitration Law (Royal Decree 47/1997)
3.2 Dispute Resolution
- Arbitration: Any dispute, controversy or claim arising out of or relating to these policies shall be finally settled by arbitration in Muscat under the Omani Commercial Arbitration Law.
- Court Jurisdiction: Should arbitration not apply, the competent courts of Muscat shall have exclusive jurisdiction to hear and determine any such dispute.
For complete details, please refer to the retainer agreement you signed.